Privacy Policy

Last updated: November 6, 2026

Stasis Home, Inc. (“Stasis Home,” “we,” “us”) helps you understand the water, air, and light in your home. This policy explains what information we collect through our website, our app, and our test kits, how we use it, who we share it with, and the choices you have.

We never sell your personal information.
Your Stasis Score describes a place, your home and the area around it. We are not a medical provider and we are not a HIPAA-covered entity.
We extend the privacy rights described below to everyone in the United States.

What we collect

Identifiers and contact information, such as your name, email address, phone number, account details, and sign-in information, including a sign-in identifier from Apple or Google if you use one.
Home and location information, such as the address you enter, the shipping address for a kit, and the approximate location your device or IP address suggests.
Household information you choose to share, such as how you use your home and who lives there. This may include health-related information, which is always optional.
Test results from the samples you collect and send to our laboratory partner.
Purchase information, such as your membership plan, orders, and billing details. Card numbers go directly to our payment processor; we never receive or store them.
Device and usage information, such as your device and browser type, app and website activity, crash and performance data, and identifiers for your device or app install.
Marketing and advertising information, such as how you found us (a campaign, ad, referral, or partner link), and cookies and similar technologies, as described below.
Anything you send us when you contact us.

We collect this from you, from your device, from our laboratory partner, from our service providers, and from public sources such as water utility reports and air quality monitors.

How we use your information

To provide the service: your Stasis Score, test results, alerts, and recommendations.
To create and manage your account, process payments and orders, and keep the records the law requires.
To send service messages, and marketing emails if you opt in. You can opt out of marketing at any time.
To credit referrals and partners who sent you.
To understand how the service is used and improve it.
To run and measure our advertising, as described below.
To keep the service secure and prevent fraud and abuse.
To comply with the law and enforce our terms.

AI services

We use AI services to help analyze and interpret environmental data and to write plain-language summaries for you. They work from the measurements and readings for your home and general facts such as your town. They never receive information that identifies you or your home, such as your name, contact details, street address, or account. We check what they produce before you see it.

Cookies, analytics, and advertising

We and our partners use cookies and similar technologies to run the website, understand how it is used, and, with your consent, show and measure our ads. When you first visit, a consent banner lets you choose: analytics run by default, and advertising runs only if you allow it. Our analytics include session recordings, which replay how you move through the site, with what you type masked; turning analytics off stops them. You can change your choice at any time with the “Your Privacy Choices” link in our footer.

With your consent on the website, or your permission in the app, we share limited information with advertising partners, such as identifiers in hashed form and the actions you take with us, so they can measure and improve our ads. Under California law this can count as “sharing” for cross-context behavioral advertising. We do not sell your information. In the app, your device asks whether to allow tracking, and you can change your answer at any time in your device settings.

We treat a Global Privacy Control signal from your browser as a request to opt out of sharing for advertising, and it also turns off analytics on the website. We do not respond to Do Not Track signals, because there is no common standard for them; Global Privacy Control is how we honor that choice.

We share information only as described here, and we never sell it.

Service providers who help us run Stasis Home, such as cloud hosting and databases, payment processing, subscription management, laboratory testing, email delivery, notification delivery, mapping and location data, analytics, error monitoring, security and fraud prevention, and AI services. They may use it only to provide their service to us, under agreements that require them to protect it.
The app store you use, which handles your subscription purchase and, if you choose, your sign-in.
Advertising partners, as described above, with your consent or permission.
Others when you ask us to, when the law requires it, or to protect the safety, rights, or property of you, us, or others.
A successor in a merger, acquisition, or sale of assets, subject to this policy.

Our own team receives internal operations alerts, which can include the email address an alert is about.

How long we keep it

Waitlist information: until you ask us to delete it, or after 24 months of inactivity.
Your account and history: for as long as you keep your account, because tracking your home over time is the point of the service.
If you ask us to close your account, we keep your account data for 12 months after the closure, then delete it, unless you ask us to delete it sooner.
If your membership has lapsed, we keep your account and results for 24 months after the account’s last paid day, then delete them. We email you before that happens.
You can delete your account in the app at any time, and the deletion takes effect at once.
Payment and tax records: for 7 years, as the law requires, with the link to your account removed.
Records of what you agreed to: at least three years, without your name, address, or email.

Some partners keep records of their own that we cannot delete for you. Our laboratory partner keeps the shipping name and address on its order records, and our payment processor keeps the receipt email on its payment records.

Your privacy rights

Wherever you live in the United States, you can ask us to:

Tell you what personal information we have about you and how we use and share it, and give you a copy.
Delete or correct your personal information.
Stop sharing your information for advertising.
Limit how we use sensitive information, such as your precise location or health-related information. We use it only to provide the service you asked for.

To make a request, email privacy@stasishome.com. We will verify your request, and you may use an authorized agent. We will not discriminate against you for using these rights. You can also unsubscribe from marketing emails with the link in any email, turn off analytics in the app, and manage notifications and tracking in your device settings.

Information about a place, not your health

Your Stasis Score and results describe your home and the area around it. They are not medical information or medical advice, and we do not diagnose or treat any condition. Any health-related information you choose to share is used only to tailor your alerts and recommendations, and it is never shared with advertising partners.

Security

We use reasonable measures to protect your information. No system is perfectly secure. If a breach affects your information, we will notify you as the law requires.

Children

The service is for adults 18 and older, and we do not knowingly collect personal information from children under 16. If you believe a child has given us information, contact us and we will delete it.

Changes

If we change this policy, we will post the new version here with a new date, and tell you directly if the change is material.

Contact

Privacy requests: privacy@stasishome.com. General: hello@stasishome.com. Stasis Home, Inc., 131 Continental Drive, Suite 305, Newark, Delaware 19713.