Straight answers. Where the science is not settled, we say so.

You are paying for the audit itself. A free water test exists to make a sale, so it checks the few things that argue for a softener and stops. We run a certified-lab panel for what actually affects health, rank the fixes from a fifty-dollar swap to a full system, and we get paid for the audit whether you buy anything or not. Sometimes the honest answer is that your water is fine and you should do nothing. When we do recommend a product, we show the options and the price math, including where we earn a referral.

The free test exists to close a sale, so it measures hardness and chlorine and stops. We test in an accredited lab for the contaminants tied to health, like lead, disinfection byproducts, and PFAS where your water warrants it, and we grade them against peer-reviewed limits, which are often stricter than the legal ones. We have nothing to sell you at the testing step.

You can, and sometimes that is the right answer. The catch is who you trust to tell you what to buy. The companies selling filters and monitors make their money when you purchase one, so the advice tends to find a reason you need it. We make ours on the audit, so we have nothing riding on the result. Think of us as the friend who knows this stuff and has nothing to sell you: we point you to the fix that fits, and just as often tell you to save your money. And once the gear is in, someone still has to read it, across water, air, and light together and over time. That reading is the product.

“Fine” depends on whose line you use. A legal limit reflects what utilities can feasibly deliver. The level where health risk begins often sits well below it, and the gap is widest for kids, for pregnant women, and for the slow, cumulative exposures you never notice. You spend more of your life inside your home than anywhere else, drinking and breathing the same inputs every day, and almost no one ever measures them. We measure against health-based science, including the parts still emerging, and tell you which findings actually matter for the people who live there. We exist to close the gap between what is legal and what is actually healthy.

Every threshold we measure against comes from peer-reviewed research or a public health body, in plain language so you can check it. We are all for wellness, and we follow the emerging science closely. The line we hold is evidence. Some topics are still early or debated, and some sit outside what we cover, and if those matter to you, good, we are not here to talk you out of anything. We build our recommendations on the findings with the highest impact and the strongest support, the ones we would act on for our own kids and parents. We tell you plainly what is settled and what is not.

If it does not have a peer-reviewed threshold we can act on, we do not measure it. That is why the panel is lead, disinfection byproducts, PFAS, fine particulate, carbon dioxide, humidity, and light, and not everything you have read about. EMF research has not converged on a health-based threshold we could defend, so we do not build recommendations on it, and we are not going to tell you to stop caring about it. Mold is real and we do look for it: we assess and refer, but we do not diagnose illness, and we do not run the blood-panel or detox protocols you may have seen, because that science has not held up. When a topic moves from debated to established, we will measure it and tell you.

No. The app is a paid membership, because a daily score, location-aware alerts, and tracking only mean something if we keep them current. It starts at $15 a month. Buy a kit or an audit and your first six months are free.

Because they do two different jobs. The audit is a deep read at one moment: test the water, run a week of air and light, rank what to fix. You pay for it once and you own the findings. The app is the part that has to stay alive. Your water shifts with the season, smoke and smog come and go, and a score is only worth anything if it tracks today, not the day we visited. The membership covers keeping it current: the alerts, the tracking, the new science as it lands. You buy the read once. The membership keeps it true.

The Stasis Score is a zero-to-one-hundred read of your home across water, air, and light, and higher is better. The number comes with one of three states: In Stasis, Restoring, or Out of balance. The state follows the weakest part of your home, so one real problem is never averaged away by two good readings. The free score from the address quiz is an estimate built from public data, like your utility's water report and your regional air quality, and it is labeled that way. Testing replaces the estimate with measured readings from your own home. The score exists so you can watch one number move as you fix things; the full findings sit underneath it.

For some customers, yes, with the right documentation. A health savings or flexible spending account can cover testing tied to a documented health need, and that is the most likely path here. The documentation that establishes the need comes through an independent qualification service, not from us, so the call is made at arm's length. Eligibility depends on your plan and your situation; we point you to what qualifies.

Yes, when you follow the steps, and we built the steps so it is hard to get wrong. For water, you collect from your own tap into the vials we send, in a set order, and ship it to an accredited lab. First-draw timing matters for things like lead, so the instructions are specific about it, because the number is only honest if the sample is. For air, you place a small sensor in the bedroom and leave it for about a week, which is closer to a sleep study than a spot check. The concierge audit uses the same methods with us in the room, so the standard does not change with who holds the vial.

The things with the strongest evidence and the biggest impact on the people in the house, across water, air, and light. In water, we test for lead and copper from your own plumbing, the disinfection byproducts that form in any chlorinated supply, and PFAS where your area warrants it, all in an accredited lab. In air, we run a week of fine-particulate monitoring, read carbon dioxide as a measure of how well your home breathes, track the gases that off-gas from new materials, and watch humidity. For light, we check whether the bedroom, the kitchen, and the desk are bright when they should be and dim when they should be. We would rather test a short list that matters than impress you with a long one. Each result is graded against a published health threshold you can look up.

Your results are yours. We collect what we need to do the work: your address to pull your utility's public water report and your local air conditions, and your email or phone to send your findings and alerts. We do not sell your personal information. You can ask us to delete your account and your data. The full detail lives on our privacy page: what we keep, how long we keep it, and your choices.

Late 2026. The in-home Concierge Audit launches in Orange County first, the mail-in Home Kit ships nationwide, and the app works anywhere from your address. The waitlist gets first access and early adopter pricing.

No, and that is on purpose. We look for moisture and mold as part of the audit, and if we find something that matters, we tell you what we found and point you to a vetted remediation crew. We do not hold a contractor license and we never will, because the company that inspects your mold should not be the company that gets paid thousands to remove it. We assess, we refer, and we are upfront about any referral arrangement.