Home Kit Terms

These Home Kit Terms cover every Stasis Home mail-in test kit you use yourself. They add to our Terms of Use and Privacy Policy, which also apply. Where these terms and the Terms of Use cover the same thing, these terms control for the kit.

1. What the kit is

A Stasis Home kit lets you sample your home yourself, such as its water, air, or surfaces. You collect samples following the instructions in the kit and mail them to our laboratory partner. We then return your results and a Stasis Home interpretation in the app. A kit is a self-collected screening tool, not a professional in-home assessment.

2. Buying, payment, and shipping

• We sell the kit to you. We fulfill it through our laboratory partner, which ships it to you and provides the prepaid return shipping.
• Prices, contents, and availability can change. Applicable taxes apply.
• Payment is handled as described in the Terms of Use.

3. Activation and your results

You activate your kit on our laboratory partner’s website. The partner’s own terms and privacy practices apply to that step, in addition to ours. The partner may email you about your kit’s activation, shipping and arrival at the laboratory. The laboratory analyzes your sample and sends the results to us, not to you. We deliver your results in the Stasis Home app, with our interpretation, as soon as the laboratory releases them to us.

4. Collecting your sample (this part matters)

Your results are only as good as the sample you provide. You agree to follow the kit instructions exactly, including using the correct containers, the right timing (for example, a first-draw sample), sealing the samples, and mailing them promptly. Improper collection, contamination, delay, or storage can invalidate or skew your results, and we are not responsible for results affected by how a sample was collected, stored, or shipped. If your sample arrives unusable, we will send you one replacement kit at no charge.

5. Your results are information, not professional advice

• Your results and our interpretation are for general information. They come from a single sample taken at one point in time and describe that sample, not your whole home over time.
• They are not medical, environmental-engineering, or legal advice, not a diagnosis, and not a substitute for a professional assessment. They are not for any legal, regulatory, or evidentiary use.
• A result speaks only for the sample you took, where and when you took it. It cannot rule out a problem the sample did not reach, and it is not an inspection. If a result, or anyone’s health, gives you reason to worry, have the home checked by a qualified professional.
• The analysis is performed by an accredited laboratory, but the result is still informational, and conditions in a home can change. Do not rely on a kit result for a decision that needs a professional.

6. We do not make claims about other companies

Your results describe what was measured in your sample. They are not a statement that your water utility, your home’s builder, any product maker, or anyone else did anything wrong, was negligent, or broke any law. Our interpretations are our informed opinion, not statements of fact about anyone else’s conduct. We are independent and not affiliated with or speaking for any utility, builder, manufacturer, or agency.

7. Refunds

We replace or refund a kit only when shipping or the lab fails. If your kit is lost in the mail on its way to you or back to the lab, or the lab cancels your order or holds it past its stated time, you choose a free replacement or a full refund, and if you don't choose within 14 days we refund you. If the lab can't test your sample, we send you one free replacement kit. Once your sample reaches the lab, it can't be refunded. Your results never affect a refund, including a result you didn't expect or nothing detected. Samples must reach the lab within 12 months of purchase.

8. The rest of our terms apply

Our Terms of Use govern your account, acceptable use, the arbitration agreement and class-action waiver, the limitation of liability, and California governing law. Our Privacy Policy governs how we handle your information. Those apply to every kit as well.

Contact

legal@stasishome.com. Stasis Home, Inc., 131 Continental Drive, Suite 305, Newark, Delaware 19713.